978-745-5905
63 1/2 Jefferson Avenue Salem, MA 01970
Book an Appointment
Close

Support

HomeSupport

Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

Ancora technical support is always there to assist their users with all the technical questions regarding Ancora products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Hosting

Recommended hostings:

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

http://mediatemple.net

Don't give up the time! Purchase our theme now!

Learn more

Whew. I am so not a detailed person and thank goodness for people like you who help keep me out of trouble.

June D.Customer

Hello David,

just wanted to send this note across to express my appreciation for the assistance Donna providedme today.
Being in an accident for the very first time , i was pretty much lost on the procedures etc but she made this very painless for me. It has put my mind at so much ease.
Thanks for always being there.

RishiCustomer

Hi Donna,

I wanted to thank you for all of the work involved in getting us such super coverage at an affordable price. Rick and I are very appreciative of what you have done for us. We might actually be able to take a vacation this year!

Rick C.Customer

Hi David,

Well done sir!

And In regard to "The Hartford" premium adjustment explanation, understood that as also. ln addition to all this, I want to take this opportunity to let you and your staff know that so far, it has been a wonderful experience working with you all. Your services for our personal and business insurance coverage has been immaculate to say the very least. We're so happy to have you all on our side!

Thank You

Paul P.Customer

David & Jerrold,

Thanks for taking care of all our paperwork so efficiently, we appreciate the time it took! Have lunch on us!

Barbara & RobertCustomer

What can I say accept Thank You, Thank You, Thank You. David, you are right when you say, we have been doing business for 20 years. It is so hard to believe that. You have been a partner in the protection of my life and I want to tell you I would never go to anyone else beside you for my policies. It is way more than providing insurance to me that I care about. It is your caring about me and my family that keeps me coming back every single year. I know you don't make much money on me and to be honest, I get so much more in this relationship than you do. You call me every time I need to make a payment. You inform me of my license expiring. You go to bat for me when I need you to. As far as I am concerned, you are underpaid for what you offer. I will be a customer until I no longer need insurance. I will be a friend for a life. If you ever need me for anything, do not hesitate to call.

Johnny K Customer

I have been a client of Allen Insurance for decades. My Condo and Auto insurances are updated with David1 on a yearly basis. If I have a problem or a question> I will call David. His prompt assistance allows me to relax knowing everything will be taken care of.

Laura Z.Customer

I write to inform you that doing business with Allan Insurance is both a pleasure and a privilege. In my 28 years of or reservation. dealing with Insurance companies and Agencies, Allan Insurance is without a doubt the best performing agency in the market. Exceptional customer service, knowledge, skills and professionalism are all outstanding attributes and qualities within any finely staffed company . Allan Insurance is for sure, the case of the exceptional company.

Thank you for all your support and thank you for making the very complicated a whole lot easier, Happy Holidays to you and your entire staff.

Terri H.Customer

I can't thank you and the office enough for handling all this for me. The wife and I would like to buy lunch for your office in appreciation. Let me know how we might do this, or just send me the bill and I will forward a check.

Shawn,Customer

Thanks for being so efficient...it scared me!! :) Not used to service these days!

Have a good weekend!

Heather,Customer

Allan Insurance , Inc. © 2017 All Rights Reserved. Website designed by Apex Production